Consumer rights organisation warns of laptop takeover scams

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Consumer rights organisation warns of laptop takeover scams

Consumer rights organisation warns of laptop takeover scams

Olivier Le Moal –

Customers warned to be on guard in opposition to criminals pretending to be IT toughen team to build secure entry to to personal banking data

Karl Flinders


  • Karl Flinders,Emea Order Editor, Laptop Weekly

Printed: 05 Nov 2020 11: 38

Which? has warned of us to be on their guard in opposition to fraudsters looking out for to catch over their laptop programs under the guise of tech toughen team.

The person rights organisation said bigger than £16m is stolen every yr by criminals who impersonate tech toughen team at effectively-identified IT suppliers to focus on victims into giving them secure entry to to their laptop programs. They then dangle data that lets in them to trudge on and raid bank accounts.

Which? additionally wants banks to refund extra customers who descend prey to these scammers, with some victims claiming they were now now not reimbursed by their bank. It said that in some cases, banks claimed that customers had current the funds or had been grossly negligent.   

“Even supposing banks must refund unauthorised transactions, we’re attentive to cases where the bank has said permitting some distance away secure entry to to your laptop or smartphone quantities to base negligence and refused to reimburse the sufferer,” said Which?.

The organisation is calling on banks to acknowledge the sophistication of many laptop takeover scams and to reimburse blameless victims. “The authorities will appreciate to legislate to enable the contemporary voluntary code on bank transfer scams to be modified with a brand novel statutory code of observe,” it said.

National fraud and cyber crime reporting centre Action Fraud said it had received 14,893 laptop instrument service fraud reports in the previous yr, with reported losses reaching about £16.5m. 

“Awareness of this tech scam amongst consumers appears to be like to be low,” said Which?, which conducted a most contemporary peek that discovered four in 10 of us had by no plot heard of some distance away secure entry to instrument.

Which? said that, primarily primarily primarily based on reports, TeamViewer is the some distance away secure entry to instrument impress most misused by scammers, however others spirited AnyDesk, GoToAssist and LogMeIn appreciate additionally been reported. 

Jenny Ross, money editor at Which?, said thousands and thousands of kilos are misplaced to laptop takeover scams every yr, with doubtlessly devastating consequences for the victims.

“Which? is calling on banks to reimburse all blameless customers who descend sufferer to these scams and for the authorities to introduce regulations to be obvious a brand novel statutory code of observe might per chance well well also be created, which might per chance well per chance embody certain requirements and protections for victims,” she said.

“Anybody who receives unsolicited calls claiming to be from tech toughen or broadband engineers and asking for personal slight print or to set up laptop instrument will appreciate to dangle up and mobile phone their provider abet the utilize of the legit mobile phone number.”

Which? says that whenever you happen to judge you can appreciate given some distance away secure entry to to a scammer:

  • Swap off both the instrument and your Wi-Fi connectivity. 
  • Talk about with your banks as a matter of urgency.
  • Select the relevant app out of your listing of most contemporary downloads or installed programs, and test for other programs that can were installed remotely.
  • Replace your electronic mail and online banking passwords and, where seemingly, enable two-ingredient authentication. 
  • Whenever you happen to might per chance well per chance appreciate safety instrument, be obvious it has all novel and most contemporary updates – then trot a paunchy safety scan.

Whenever you happen to judge you can were a sufferer of fraud, characterize it to Action Fraud online at or call 0300 123 2040.

Order Continues Beneath

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