Individual rights organisation warns of computer takeover scams

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Individual rights organisation warns of computer takeover scams

Individual rights organisation warns of computer takeover scams

Olivier Le Moal –

Consumers warned to be on guard against criminals pretending to be IT toughen workers to reach rep admission to to non-public banking data

Karl Flinders


  • Karl Flinders,Emea Instruct Editor, Computer Weekly

Published: 05 Nov 2020 11: 38

Which? has warned folks to be on their guard against fraudsters in search of to remove over their computer systems under the guise of tech toughen workers.

The actual person rights organisation mentioned greater than £16m is stolen each and each year by criminals who impersonate tech toughen workers at neatly-identified IT suppliers to focus on victims into giving them rep admission to to their computer systems. They then draw shut data that allows them to transfer on and raid bank accounts.

Which? also wants banks to refund extra clients who fall prey to those scammers, with some victims claiming they maintain been no longer reimbursed by their bank. It mentioned that in some instances, banks claimed that clients had authorized the funds or had been grossly negligent.   

“Even supposing banks must refund unauthorised transactions, we’re mindful of instances where the bank has mentioned permitting a long way away rep admission to to your computer or smartphone portions to traipse negligence and refused to reimburse the sufferer,” mentioned Which?.

The organisation is calling on banks to acknowledge the sophistication of many computer takeover scams and to reimburse harmless victims. “The executive would possibly per chance per chance per chance peaceable legislate to permit the latest voluntary code on bank transfer scams to be changed with a brand novel statutory code of apply,” it mentioned.

Nationwide fraud and cyber crime reporting centre Action Fraud mentioned it had obtained 14,893 computer tool provider fraud reviews within the previous year, with reported losses reaching about £16.5m. 

“Awareness of this tech rip-off amongst patrons appears to be low,” mentioned Which?, which conducted a latest watch that chanced on four in 10 folks had never heard of a long way away rep admission to tool.

Which? mentioned that, per reviews, TeamViewer is the a long way away rep admission to tool notice most misused by scammers, nonetheless others involving AnyDesk, GoToAssist and LogMeIn maintain also been reported. 

Jenny Ross, money editor at Which?, mentioned hundreds and hundreds of kilos are lost to computer takeover scams yearly, with potentially devastating penalties for the victims.

“Which? is calling on banks to reimburse all harmless clients who fall sufferer to those scams and for the manager to introduce laws to make certain that a brand novel statutory code of apply would possibly per chance per chance per chance also very neatly be created, which would come with obvious requirements and protections for victims,” she mentioned.

“Someone who receives unsolicited calls claiming to be from tech toughen or broadband engineers and asking for private major aspects or to set up computer tool would possibly per chance per chance per chance peaceable dangle up and focus on to their provider relieve the utilization of the loyal phone number.”

Which? says that if you happen to imagine you maintain gotten given a long way away rep admission to to a scammer:

  • Swap off each and each the instrument and your Wi-Fi connectivity. 
  • Discuss to your banks as a matter of urgency.
  • Take away the relevant app from your checklist of latest downloads or keep in programs, and take a look at for other programs that would possibly per chance per chance maintain been keep in remotely.
  • Trade your email and online banking passwords and, where imaginable, allow two-component authentication. 
  • When you maintain gotten security tool, make certain that it has all novel and latest updates – then rush a beefy security scan.

When you imagine you maintain gotten been a sufferer of fraud, document it to Action Fraud online at or call 0300 123 2040.

Instruct Continues Below

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  • Australians lost half one billion greenbacks to scams in 2018

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