User rights organisation warns of computer takeover scams

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User rights organisation warns of computer takeover scams

User rights organisation warns of computer takeover scams

Olivier Le Moal –

Patrons warned to be on guard against criminals pretending to be IT enhance crew to make access to non-public banking files

Karl Flinders


  • Karl Flinders,Emea Stutter material Editor, Laptop Weekly

Printed: 05 Nov 2020 11: 38

Which? has warned other folks to be on their guard against fraudsters searching for to purchase over their computer programs below the guise of tech enhance workers.

The user rights organisation acknowledged bigger than £16m is stolen each and each year by criminals who impersonate tech enhance workers at notorious IT suppliers to talk victims into giving them access to their computer programs. They then opt files that enables them to pass on and raid bank accounts.

Which? also desires banks to refund extra prospects who tumble prey to those scammers, with some victims claiming they had been no longer reimbursed by their bank. It acknowledged that in some cases, banks claimed that prospects had accredited the payments or had been grossly negligent.   

“Even though banks need to refund unauthorised transactions, we are awake about cases where the bank has acknowledged allowing remote access to your computer or smartphone portions to deplorable negligence and refused to reimburse the victim,” acknowledged Which?.

The organisation is calling on banks to acknowledge the sophistication of many computer takeover scams and to reimburse blameless victims. “The government might maybe well well maybe must silent legislate to enable the most up-to-date voluntary code on bank transfer scams to receive replaced with a original statutory code of put collectively,” it acknowledged.

Nationwide fraud and cyber crime reporting centre Action Fraud acknowledged it had received 14,893 computer tool service fraud experiences in the previous year, with reported losses reaching about £16.5m. 

“Consciousness of this tech rip-off amongst patrons seems to be low,” acknowledged Which?, which conducted a as much as the moment see that came across four in 10 other folks had by no formula heard of remote access tool.

Which? acknowledged that, in accordance to experiences, TeamViewer is the remote access tool designate most misused by scammers, but others keen AnyDesk, GoToAssist and LogMeIn have also been reported. 

Jenny Ross, money editor at Which?, acknowledged hundreds and hundreds of pounds are lost to computer takeover scams yearly, with potentially devastating consequences for the victims.

“Which? is calling on banks to reimburse all blameless prospects who tumble victim to those scams and for the govt. to introduce guidelines to be clear a original statutory code of put collectively would be created, which might maybe well well well embody clear standards and protections for victims,” she acknowledged.

“Any individual who receives unsolicited calls claiming to be from tech enhance or broadband engineers and inquiring for non-public puny print or to put in computer tool might maybe well well maybe must silent hang up and cell phone their provider lend a hand the use of the legitimate cell phone number.”

Which? says that while you reflect you have given remote access to a scammer:

  • Swap off each and each the tool and your Wi-Fi connectivity. 
  • Talk to your banks as a matter of urgency.
  • Desire away the relevant app from your record of most up-to-date downloads or installed programs, and take a look at for other programs that might maybe well well maybe also had been installed remotely.
  • Change your email and on-line banking passwords and, where doable, enable two-component authentication. 
  • You potentially have security tool, be clear it has all original and most up-to-date updates – then bustle a beefy security scan.

If you reflect you had been a victim of fraud, file it to Action Fraud on-line at or name 0300 123 2040.

Stutter material Continues Below

Read extra on Hackers and cybercrime prevention

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  • Branch-based mostly anti-fraud arrangement to be expanded to on-line banking

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  • UK monetary legend takeovers up, file warns

    By: Warwick Ashford

  • Australians lost half one billion bucks to scams in 2018

    By: Aaron Tan


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