User rights organisation warns of computer takeover scams

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User rights organisation warns of computer takeover scams

User rights organisation warns of computer takeover scams

Olivier Le Moal –

Buyers warned to be on guard in opposition to criminals pretending to be IT increase workers to have an effect on access to inner most banking files

Karl Flinders


  • Karl Flinders,Emea Reveal Editor, Computer Weekly

Published: 05 Nov 2020 11: 38

Which? has warned other folks to be on their guard in opposition to fraudsters in the hunt for to take over their computer programs below the guise of tech increase workers.

The consumer rights organisation mentioned larger than £16m is stolen every year by criminals who impersonate tech increase workers at smartly-known IT suppliers to discuss victims into giving them access to their computer programs. They then decide files that lets in them to jog on and raid bank accounts.

Which? moreover wants banks to refund extra potentialities who descend prey to these scammers, with some victims claiming they weren’t reimbursed by their bank. It mentioned that in some cases, banks claimed that potentialities had authorised the funds or had been grossly negligent.   

“Although banks must refund unauthorised transactions, we’re attentive to cases the build the bank has mentioned permitting remote access to your computer or smartphone portions to atrocious negligence and refused to reimburse the sufferer,” mentioned Which?.

The organisation is calling on banks to acknowledge the sophistication of many computer takeover scams and to reimburse blameless victims. “The govt.ought to legislate to enable the new voluntary code on bank transfer scams to assemble replaced with a new statutory code of notice,” it mentioned.

Nationwide fraud and cyber crime reporting centre Motion Fraud mentioned it had got 14,893 computer utility provider fraud experiences in the previous year, with reported losses reaching about £16.5m. 

“Awareness of this tech scam amongst customers appears to be low,” mentioned Which?, which conducted a recent survey that discovered four in 10 other folks had by no components heard of remote access utility.

Which? mentioned that, based mostly entirely on experiences, TeamViewer is the remote access utility imprint most misused by scammers, but others inspiring AnyDesk, GoToAssist and LogMeIn admire moreover been reported. 

Jenny Ross, money editor at Which?, mentioned millions of pounds are lost to computer takeover scams yearly, with potentially devastating consequences for the victims.

“Which? is calling on banks to reimburse all blameless potentialities who descend sufferer to these scams and for the govt. to introduce legislation to be obvious that a new statutory code of notice also can also be created, which would consist of certain standards and protections for victims,” she mentioned.

“Any individual who receives unsolicited calls claiming to be from tech increase or broadband engineers and asking for inner most particulars or to put in computer utility ought to hang up and cell phone their provider encourage using the legitimate cell phone quantity.”

Which? says that after you happen to suspect you’ve given remote access to a scammer:

  • Swap off every the utility and your Wi-Fi connectivity. 
  • Keep up a correspondence to your banks as a matter of urgency.
  • Opt the associated app from your checklist of up-to-the-minute downloads or installed programs, and test for other programs that also can had been installed remotely.
  • Alternate your electronic mail and on-line banking passwords and, the build that that you just would be in a position to be also factor in, enable two-ingredient authentication. 
  • Whenever you’ve security utility, be obvious that it has all new and up-to-the-minute updates – then shuffle a full security scan.

Whenever you watched you’ve been a sufferer of fraud, assert it to Motion Fraud on-line at or name 0300 123 2040.

Reveal Continues Under

Study extra on Hackers and cybercrime prevention

  • Banks assert surge in impersonation scams

    By: Karl Flinders

  • Branch-based mostly entirely anti-fraud scheme to be expanded to on-line banking

    By: Karl Flinders

  • UK financial fable takeovers up, assert warns

    By: Warwick Ashford

  • Australians lost half a thousand million greenbacks to scams in 2018

    By: Aaron Tan


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